F.A.Q. (Frequently Asked Questions)

 

       

 

What is your store timing?

  • We are open from 5:00 AM to 10:00 AM, Monday to Sunday.

NOTE: Due to the current situation, we do not accept walk-in customers.

What is the minimum order for delivery?

  • Minimum order for delivery is Php. 5,000 with an additional of Php. 200 delivery charge.

Do you ofer free delivery?

  • Yes, delivery fee is waived for order amounting to Php. 10,000 and above.

Can you do same day delivery?

  • It depends on the availability of the product ordered and the drop-off location.

That is why we encourage our customers to place their order at least two days before delivery. For, we only deliver fresh and live seafood to your doorstep.

Are the products always available?

  • The items featured in this website are subject to availability.

How to place an order online?

  • Step 1: Go to our official website. Place your order. Remember to clearly specify the following:
  • The product you want to order;
  • Kilos;
  • Date of delivery;
  • Complete name;
  • Complete delivery address; and
  • Contact details (mobile and phone number)
  • Step 2: Wait for the acknowledgement of your order.
  • Step 3: Advance payment before delivery needs to be made.
  • Step 4: Send us a soft copy/photos of the bank transfer transaction/deposit slip.

            NOTE: Cut-off for orders online is at 9:00 AM and two days before the delivery date.

Where do you deliver?

  • We only accept orders to be delivered in Valenzuela, Malabon, Navotas, Caloocan, Manila, Quezon City, Pasig, San Juan City and Mandaluyong.

            NOTE: Subject to change due to the Pandemic.

What are the modes of payment?

  • We accept payments through our BDO Account:

            Account Name            : R.L. Marine Product Dealer
            Account Number         : 00582-800-6001